Privacy Policy
How we collect, use, and protect your personal information
Table of Contents
1. Introduction
Unigroup Solutions LTD ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy applies to all personal information collected by Unigroup Solutions LTD and its subsidiaries, including but not limited to Unigroup Logistics LTD, Mombasa Island Cargo Terminal LTD, Syokimau ICD LTD, Interactive Media Services LTD, Nairobi Inland Cargo Terminal LTD, Unigroup Transporters LTD, Interactive Resources Management LTD, and StellaMaris.
Important: By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Business Information: Company name, job title, business address, industry
- Account Information: Username, password, account preferences
- Communication Records: Correspondence, support tickets, feedback
- Financial Information: Billing address, payment method (processed securely)
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Location Data: General geographic location (if permitted)
- Cookies & Tracking: Session data, preferences, analytics data
2.3 Third-Party Information
We may receive information about you from:
- Business partners and service providers
- Public databases and directories
- Social media platforms (if you connect your accounts)
- Referral programs and marketing campaigns
3. How We Use Your Information
Service Delivery
- Process and fulfill your requests
- Provide customer support
- Manage your account
- Process payments and billing
Communication
- Send service updates
- Respond to inquiries
- Send newsletters (with consent)
- Provide technical support
Business Operations
- Improve our services
- Conduct analytics
- Prevent fraud
- Comply with legal obligations
Marketing
- Send promotional materials
- Personalize content
- Conduct surveys
- Run targeted campaigns
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
Trusted third parties who assist us in operating our business, subject to strict confidentiality agreements.
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Business Transfers
In connection with mergers, acquisitions, or asset sales, with appropriate notice.
Consent
When you have given explicit consent for specific sharing purposes.
5. Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls and authentication mechanisms protect your data.
Regular Audits
Regular security audits and vulnerability assessments ensure ongoing protection.
Staff Training
All staff receive regular training on data protection and privacy practices.
6. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
Access & Portability
Request copies of your personal data and receive it in a portable format.
Rectification
Correct inaccurate or incomplete personal information.
Erasure
Request deletion of your personal data under certain circumstances.
Restriction
Limit how we process your personal information.
Objection
Object to processing based on legitimate interests or for marketing.
Withdraw Consent
Withdraw consent for processing where consent is the legal basis.
To exercise your rights: Contact us at privacy@unigroupsolutions.com or use our contact form.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account closure + 7 years | Legal compliance, dispute resolution |
| Marketing Data | Until consent withdrawn + 2 years | Marketing purposes, analytics |
| Communication Records | 7 years | Customer service, legal requirements |
| Website Analytics | 26 months | Website improvement, analytics |
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU transfers
- Adequacy decisions by relevant data protection authorities
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
Note: We primarily process data within Kenya and East Africa. International transfers are limited and subject to strict safeguards.
10. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.
If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you believe we have collected information from a child under 16, please contact us immediately at privacy@unigroupsolutions.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
- Updating the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@unigroupsolutions.com
Phone: +254 (0) 709 084 000
Address: City Park Drive, Nairobi, Kenya
General Inquiries
Response Time: We aim to respond to all privacy-related inquiries within 30 days.