Terms of Service
Terms and conditions for using our services and website
Table of Contents
Table of Contents
1. Acceptance of Terms
Welcome to Unigroup Solutions LTD ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and any related applications (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.
Important: These Terms constitute a legally binding agreement between you and Unigroup Solutions LTD. Please read them carefully.
2. Definitions
"Services"
All services provided by Unigroup Solutions LTD and its subsidiaries, including logistics, customs clearance, digital solutions, and related services.
"User" or "You"
Any individual or entity that accesses or uses our Services.
"Content"
All information, data, text, software, music, sound, photographs, graphics, video, messages, and other materials.
"Account"
A user account created to access certain features of our Services.
"Intellectual Property"
All patents, copyrights, trademarks, trade secrets, and other proprietary rights.
"Force Majeure"
Events beyond our reasonable control, including natural disasters, government actions, and pandemics.
3. Our Services
Unigroup Solutions LTD provides comprehensive logistics and digital solutions across East Africa through our subsidiaries:
Logistics Services
- Customs clearance and documentation
- Sea and air freight forwarding
- Road transport and last-mile delivery
- Warehouse and storage solutions
- Container terminal operations
Digital Solutions
- Web development and digital marketing
- IT consulting and system integration
- Cloud infrastructure solutions
- Automation and process optimization
- Data analytics and reporting
Service Availability
Our Services are available 24/7 through our digital platforms, with customer support available during business hours (Mon-Fri: 8AM-6PM EAT).
We reserve the right to modify, suspend, or discontinue any Service at any time with reasonable notice.
4. User Obligations
By using our Services, you agree to:
Provide Accurate Information
Supply accurate, current, and complete information when creating accounts or using our Services.
Maintain Account Security
Keep your account credentials secure and notify us immediately of any unauthorized access.
Comply with Laws
Use our Services in compliance with all applicable laws, regulations, and industry standards.
Respect Intellectual Property
Respect our intellectual property rights and those of third parties.
5. Prohibited Uses
You may not use our Services for any unlawful purpose or in any way that could damage, disable, or impair our Services. Prohibited activities include:
Illegal Activities
- Violating any applicable laws or regulations
- Engaging in fraud or deceptive practices
- Money laundering or terrorist financing
- Trafficking in illegal goods or services
Security Violations
- Attempting to gain unauthorized access
- Distributing malware or viruses
- Interfering with system security
- Reverse engineering our software
Content Violations
- Posting offensive or harmful content
- Infringing intellectual property rights
- Spamming or unsolicited communications
- Impersonating others
Business Disruption
- Competing unfairly with our business
- Attempting to circumvent our systems
- Overloading our infrastructure
- Disrupting other users' experience
Consequences: Violation of these prohibited uses may result in immediate termination of your access to our Services and legal action.
6. Intellectual Property Rights
Our Intellectual Property
All content, trademarks, logos, and intellectual property on our Services are owned by Unigroup Solutions LTD or our licensors. This includes:
- Website design, layout, and functionality
- Software, applications, and algorithms
- Brand names, logos, and trademarks
- Documentation, manuals, and guides
- Proprietary business processes and methodologies
Your Content
You retain ownership of content you submit to our Services, but grant us a license to use it for service provision:
- Non-exclusive, royalty-free license to use your content
- Right to modify, adapt, and distribute as necessary
- License terminates when you delete your content
- You represent that you have rights to grant this license
Third-Party Content
Our Services may contain content from third parties. We respect their intellectual property rights and expect you to do the same.
7. Privacy & Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Privacy Policy: Please review our Privacy Policy to understand how we collect, use, and protect your information.
By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
8. Payment Terms
Payment Methods
We accept various payment methods, including bank transfers, credit cards, and mobile payments. All payments are processed securely through our payment partners.
Billing and Invoicing
- Invoices are generated monthly or upon service completion
- Payment terms are typically 30 days from invoice date
- Late payments may incur interest charges as permitted by law
- All pricing is customized based on project requirements
Refunds and Cancellations
Refund policies vary by service type. Generally:
- Service cancellations must be made in writing
- Refunds are processed within 30 days of approval
- Some services may have non-refundable components
- Force majeure events may affect refund eligibility
9. Service Availability
We strive to provide reliable Services, but cannot guarantee uninterrupted access. Service availability may be affected by:
Scheduled Maintenance
We may perform scheduled maintenance with advance notice.
Technical Issues
Occasional technical difficulties may cause temporary outages.
Force Majeure
Events beyond our control may affect service availability.
Third-Party Dependencies
Our Services may depend on third-party systems and services.
10. Limitation of Liability
To the maximum extent permitted by law, Unigroup Solutions LTD shall not be liable for:
Indirect Damages
Loss of profits, revenue, data, or business opportunities, even if we were advised of the possibility of such damages.
Consequential Damages
Special, incidental, or consequential damages arising from your use of our Services.
Third-Party Actions
Damages caused by third parties or events beyond our reasonable control.
Maximum Liability: Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Unigroup Solutions LTD and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of our Services
- Your violation of these Terms
- Your violation of any third-party rights
- Content you submit to our Services
- Your violation of applicable laws or regulations
This indemnification obligation will survive termination of these Terms and your use of our Services.
12. Termination
Termination by You
You may terminate your use of our Services at any time by:
- Closing your account through our website
- Contacting our customer service team
- Providing written notice of termination
Termination by Us
We may terminate or suspend your access to our Services immediately, without prior notice, if you:
- Violate these Terms or our policies
- Engage in fraudulent or illegal activities
- Fail to pay required fees
- Pose a security risk to our Services or other users
Effect of Termination
Upon termination:
- Your right to use our Services ceases immediately
- We may delete your account and associated data
- Outstanding payments remain due and payable
- Certain provisions of these Terms survive termination
13. Governing Law
These Terms are governed by and construed in accordance with the laws of Kenya, without regard to conflict of law principles.
Jurisdiction
Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Kenya, and you consent to the jurisdiction of such courts.
14. Dispute Resolution
We encourage resolving disputes through good faith negotiation. If informal resolution fails, disputes will be resolved through:
1. Mediation
Disputes will first be submitted to mediation by a mutually agreed mediator.
2. Arbitration
If mediation fails, disputes will be resolved through binding arbitration under Kenyan arbitration laws.
3. Court Proceedings
As a last resort, disputes may be resolved through court proceedings in Kenya.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services or legal requirements. We will notify you of material changes by:
- Posting the updated Terms on our website
- Sending email notifications to registered users
- Displaying prominent notices on our Services
- Updating the "Last Updated" date at the top of these Terms
Continued Use: Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms.
16. Contact Information
If you have any questions about these Terms or our Services, please contact us:
Legal Department
Email: legal@unigroupsolutions.com
Phone: +254 (0) 709 084 000
Address: City Park Drive, Nairobi, Kenya
General Inquiries
Response Time: We aim to respond to all inquiries within 2 business days.